University of Kerbala
Faculty of Administration and Economics / University of Kerbala has discussed the M.A thesis which is entitled “the role of servant leadership in improving quality of services – an analytical study of opinions of a sample of workers at Al-Salam Health Center in Al-Hay district in Wasit Governorate”.
The study, presented by Hamid Khudair, aims at identifying the role of servant leadership in improving quality of services from workers’ point of view at Al Salam Health Center in Al Hay district in Wasit Governorate.
The study concludes that there is a positive correlation and influence between servant leadership and quality of services, and that leadership style is clearly influential in motivating employees and improving their performance.
The study recommends the necessity of establishing a culture of servant leadership among managers and departments and urging them to adopt this leadership style to motivate and empower workers, enhance their efficiency, and increase their productivity and eagerness, leading to improve quality of services provided to citizens.
