الدور الوسيط للاحتواء المُدرك في التأثير العكسي للإشراف المتعسف في جودة الخدمة التعليمية

The mediating role of perceived containment in the adverse effect of abusive supervision on educational service quality

Abstract
The current study aims are to test the level of direct influence of abusive supervision in decreasing the quality of educational service and the indirect influence of abusive supervision in decreasing the quality of educational service through Perceived inclusion at the a sample of Lecturers staff and heads of Their departments at the Holy Karbala University. The role of abusive supervision, which is a one-dimensional variable through (15) paragraphs. The quality of educational service was measured through two dimensions: (internal customer service (students, beneficiaries and customer service) and external (community)), while the Perceived inclusion Lecturers two dimensions. It is (belonging and differentiation), and the research relied on the descriptive-analytical approach in collecting, analyzing and interpreting its information. The questionnaire was used as a main tool in collecting data and information from two samples, the heads of departments, whose number was (50), and the two lecturers in those departments, who in total (120) at the University Holy Karbala, and a set of statistical methods were used to Analyse data and testing the hypotheses, represented by the test of the normal distribution. confirmatory factor, descriptive statistics, simple correlation analysis (Pearson), structural equation modeling, and path analysis, and one of the most important conclusions is the presence of a direct and significant effect of Abusive supervision in the quality of educational service and a significant indirect perceived inclusion, and the most important recommendations are the need to fully go towards enhancing understanding and role of perceived inclusion among department heads and adopting it widely at the internal and external levels in order to ensure enhancing its ability to quality educational service provided by the university to all beneficiaries.
Keywords: abusive supervision, quality of educational service, perceived inclusion.