العلاقة بين الالتزام التنظيمي وجودة الخدمات

Titl of research/ The Relationship Between Organizational Commitment And Quality of Services

Abstract:-
The study aimed at knowing the relationship between organizational commitment and service quality and was applied in the Directorate of Municipalities of the Field of the Finder for testing of study hypotheses and has developed a set of questions for the perceptions of the problem and placed a number of targets to take place as a number of hypotheses were developed to achieve those goals . After reviewing previous studies, we adopted a plan for two variables, the first regulatory commitment to its three dimensions (Affective Commitment, Normative Commitment, Continuance Commitment) and the second variable was the quality of services in the five dimensions (tangibility, reliability, assurance, responsiveness, and empathy ), and the study followed the analytical descriptive approach. A set of statistical methods, including Pearson (Pearson) coefficient and simple linear decline and statistical program (SPSS VSS) for the necessary analyzes, and the most important findings of the researcher are The level of general organizational commitment in the Directorate of Municipalities of Wasit is high, The quality of services in the Directorate of Higher Municipalities and the response to a high, There is a significant relationship and an effect of significant significance between the dimensions of organizational commitment and quality of services.
The most important recommendations were attention to the introduction of the concept of organizational commitment in the Directorate of Municipalities of Wasit, because it is of great importance to reflect the quality of the services provided by the Directorate.
Key Words: Service quality, organizational commitment, Affective Commitment, Normative Commitment, Continuance Commitment, tangibility, responsiveness.