عوامل الصراع التنظيمي واستراتيجيات إدارته وأثرهما في الأداء الاستراتيجي دراسة استطلاعية في المستشفيات الحكومية والأهلية

Factors of Organizational conflict and the strategies of managing it and Their Effect in the Strategic Performance

The present study deals with factors of organizational conflict             ( independent variable , represented by difference in values , aims and interests , dependency among department and organizational change ) , the strategies of managing it ( medium variable , including , avoidance , withdrawal , competition and cooperation ) and their effect in achieving the strategic performance ( dependent variable ) due to a number of indexes represented by finance , customer , inner operation , learning and growth perspective . The problem of the study is about the role of factors of conflict and the strategies of managing it in achieving the strategic performance .

Health sector is chosen , including governmental and non- governmental hospital in Karbala governorate , for it is one of the most important serving sectors which affects people^‘s health and psychology . The question is how can organizations transform the negative phases of the conflict into positive ones ? And how can it be a motive to stimulate competition and innovation among individuals which might increase the efficiency of strategic performance in organizations ?

The study adopts a hypothetical scheme , representing the logical relations among the study variables.To reveal the nature of these relations , a number of hypotheses has been set as primary answers . These are :-

• There is no meaningful connecting relationship among the factors of conflict , the strategies of managing it and and the strategic performance with its indexes .
• There is no meaningful effectiveness relationship for the factors of conflict and the strategies of managing it in achieving the strategic performance with its indexes .

A questionnaire is used as a main tool in data collecting , concerning the field study . The study reached at the following conclusions :-

• Organizations under study vary in adopting the study variables .
• There is a meaningful connecting and effectiveness relationship among the main study variables , represented by the factors of conflict , strategies of managing it and the strategic performance with its indexes .

The study recommends the following :-

• It is necessary to invest the positive cases of constructive conflict to be a constructive tool in the process of developing the innovative abilities of employees .
• Calling the management of the hospital under study to spread the concept of organizational conflict among decision makers by way of holding conferences and at enlightening them with the role that conflict plays in .