تأثير التراكم المعرفي في تحقيق جودة الخدمة دراسة استطلاعية تحليلة لأراء الأطباء الاختصاص لدى مستشفى الكفيل التخصصي في كربلاء المقدسة

RP- The impact of knowledge accumulation on improving service quality An analytical survey study of the opinions of specialist doctors at Al-Kafeel .pdf

The current research aims to demonstrate the impact of human resources’ knowledge accumulation on improving service quality within the research community, which is represented by specialist physicians at Al-Kafeel Specialist Hospital in the holy city of Karbala. The research sample consisted of (144) specialist physicians. To achieve this, the independent variable, knowledge accumulation of human resources, was measured using three sub-dimensions: (knowledge integration, knowledge absorption, and knowledge sharing). The dependent variable, service quality, was measured using five sub-dimensions: (tangibility, reliability, safety, responsiveness, and empathy). This was based on the main research problem, which was (to determine the impact of knowledge accumulation on improving service quality among specialist physicians at Al-Kafeel Specialist Hospital in the holy city of Karbala). To reach these results, the descriptive analytical approach was used, and data was collected through a questionnaire. The research relied on a set of statistical methods, including the normal distribution test, confirmatory factor analysis, Cronbach’s alpha, and descriptive statistics, including the arithmetic mean, standard deviation, relative importance, and statistical tools. Analytical research, represented by structural equation modeling and correlation coefficients, and based on ready-made programs (SPSS V.25; AMOS V.25; Excel 2013), reached a set of conclusions, most notably the existence of a significant effect between the knowledge accumulation of human resources and the quality of service among specialist physicians at Al-Kafeel Specialist Hospital. Key terms: knowledge accumulation, service quality.